Readmissions are not clinical failures. They are patient comprehension failures.
SmarterHealthai closes the gap — with a white-label, condition-specific patient education platform, delivering professionally curated education content, in 121 languages. Driven by Agentic AI and delivered through the first thirty days that decide the outcome.
Fewer readmissions. Hours of Clinician time given back. Every patient served, in their language.
Live in months — not the two-year build your team was dreading.
Four steps. No new workflow, no new login, no IT project.
Embed
One code, no disruption
A condition-specific QR code goes into the discharge note your team already prints. That is the entire lift on your side.
Scan
Instant, validated education
The patient gets education matched to their actual diagnosis, in their language, on the device already in their hand.
Reinforce
It does not stop at the door
Agentic AI continues sending personalized, branded follow-up for weeks after discharge — through the window where readmissions happen.
Connect
Care stays in reach
Patient and care team stay linked in a secure comment space — and the patient can open a private CarePod so their family carries the plan with them.
Measurement
What you will be able to show your board in ninety days.
Scan and activation rates by unit, condition, and language
Sustained engagement across the full thirty-day post-discharge window
Readmission and utilization movement in the enrolled cohort against your own baseline
Clinician time recovered per discharge
Reach across your non-English-speaking population — reportable, not estimated
Baselines set with your team before launch, so the result is not open to interpretation
CarePods
The patient forgets. Their family does not.
The person who actually executes a discharge plan is often not the patient. It is a daughter three states away, a spouse managing four medications, a son coordinating three specialists.
Result shared — bloodwork reviewed, no action needed
Update from the patient — “weight steady all week”
Education delivered — managing fluid intake, in Spanish
They are the ones who notice the weight gain, make the follow-up appointment, and call when something changes. And almost nothing in healthcare is built for them.
CarePods are private, member-created community groups where families and loved ones manage a critical health journey together. The member sets up the pod and controls who is in it. Inside, the pod shares health updates, appointments, outcomes, and results as the journey unfolds.
Patient-initiated, patient-controlled
The member creates the pod, invites who they choose, and can remove access at any time. Nothing reaches a family member the patient has not added.
CarePods are not a fourth feature. They are what makes the other three work.
Readmissions
Education reaches the person who executes the plan, not only the person who was too unwell to absorb it.
Clinician productivity
The anxious family call is answered by the pod before it reaches your nurse line.
Equity
Family-mediated care is the norm in many of the communities your equity commitment names. CarePods meets them as they already are.
Buy vs. build
The decision your team is already having without you.
Every health system, plan, and pharma organization eventually scopes this internally. Here is the comparison your team will reach on their own — six months from now.
Illustrative comparison based on typical in-house healthcare AI development timelines and industry norms.
Build in-house
SmarterHealthai
Team
Recruit and retain engineering, data science, and clinical content staff
Live, validated platform. No hiring plan.
Time to launch
12–24 months before a single patient is reached
Live in weeks to months
Upfront investment
New team, tooling, infrastructure, permanent headcount
One predictable subscription
Content library
Built condition by condition, from zero
500,000+ articles, already curated
Staying current
Manual review. Easy to fall behind, hard to notice when you have
12,000+ sources, monitored continuously
Language coverage
Added one at a time, if ever
121 languages, from day one
Clinical validation
Your team sources and defends every claim
Professionally curated, reviewed on an ongoing basis
Who owns the liability
You do — including the content a clinician disputes at 2am
Shared, contractually defined, and documented
Maintenance
Permanent engineering overhead on your run rate
Maintained and improved for you
Opportunity cost
The roadmap your team is not building while they build this
Your team stays on what only your team can do
If it does not work
A sunk multi-year investment and a difficult board conversation
A subscription decision at renewal
Time to return
Deferred until launch — if it launches
Begins at go-live
“They lose them because nobody owns what happens after the patient walks out.”
Health systems do not lose patients at discharge because they do not care. We built SmarterHealthai to own that moment — so your team does not have to build it from scratch, and does not have to leave it to chance.
Stephen Page — Founder & CEO, SmarterHealthai
Built to reduce readmissions
Stop scoping the build. Start the walkthrough.
Thirty minutes, built around your actual discharge workflow — not a generic demo environment.
Built to reduce readmissionsFor health system CEOs and CFOs
Your current readmission penalty was set by performance you can no longer change.
The next one has not been decided yet. CMS scores readmissions on a rolling multi-year performance window — the quarter you spend scoping an internal build is already being counted.
Fewer readmissions. Clinician hours back. Every patient, in their language.
Live in months. No new system, no new headcount, no new login.
The most preventable line item on your P&L is the one nobody is assigned to.
Every thirty-day readmission tied to a penalized condition is a number your CFO already tracks and your board already sees. A meaningful share of it traces back to something unglamorous: a patient who did not fully understand their discharge instructions, did not know which symptom warranted a phone call instead of an ambulance, and had no one reinforcing either after they left the building.
Your clinicians explain it. Your discharge packet documents it. And then the patient goes home, and the entire care plan depends on what a frightened person remembered from a ten-minute conversation on the worst day of their year.
The outcomes
Three outcomes. One QR code. Nothing else changes.
The same intervention moves three numbers your board already looks at. It is not three products, three integrations, or three budget lines.
Built to reduce readmissions
A meaningful share of thirty-day readmissions trace back to a care plan the patient did not fully absorb: which symptom warrants a phone call rather than an ambulance, which medication to stop, when the follow-up appointment actually matters.
SmarterHealthai extends the discharge conversation across the full thirty-day window — condition-specific education at discharge, then sustained reinforcement through exactly the period CMS is measuring.
What movesThirty-day readmission rate in the enrolled cohort, measured against your own pre-launch baseline.
Improves clinician productivity
Your nurses and PAs deliver the same discharge education conversation a dozen times a shift, to patients in no condition to retain it. Then they field the calls it generates — the “is this normal?” question that could have been answered by a paragraph the patient never received.
One QR code carries the explanation, in the patient’s language, as many times as the patient needs to hear it. What comes off the clinician’s plate is the repetition — not the conversation that requires a clinician.
For a system carrying vacancy and turnover pressure, capacity recovered from existing staff is the cheapest capacity available to you. No requisition, no recruiting cycle, no premium labor.
What movesClinician time per discharge, post-discharge inbound call volume, and discharge-education documentation burden.
Drives patient education and health equity
Every health system has an equity commitment. Very few can evidence one at the point of discharge — the moment a patient who does not speak English leaves the building, the interpreter goes with them and the written material does not follow.
SmarterHealthai delivers condition-specific education in 121 languages from day one: same content, same clinical standard, same thirty days of reinforcement. No translation vendor, no procurement cycle, no tiering of your patient population by who is easy to serve.
And because delivery is digital, reach is reportable — evidence for a quality committee rather than intent.
What movesDocumented education reach by language and population, and the equity evidence base behind your quality reporting.
The operational cost
Three outcomes. Zero operational change.
No new system for nurses to learn
One QR code, added to a discharge note you already print. Your care teams change nothing about how they work, and nothing goes on the IT roadmap.
Condition-specific, not a pamphlet
Patients receive education matched to their actual diagnosis — not a general handout for their service line, and not a link to a portal they will never log into.
It does not stop at the door
Personalized, branded follow-up reinforces the care plan for weeks after discharge, through the exact window CMS is measuring.
It runs under your brand
Patients experience it as your health system continuing to care for them. They do not encounter a vendor.
It reaches the family, not just the patient
Patients can open a private CarePod so the daughter managing their medications and the spouse tracking their weight receive the same guidance. See how CarePods works.
For your CFO
The economics, plainly.
What is the unit of spend?
One predictable subscription. Not a per-seat license, not a build budget that discovers new phases, not a services engagement that expands.
What does it displace?
Nothing. It sits inside a workflow you already run — no parallel system, no retraining, no migration.
When does it start returning?
At go-live, because the library already exists. There is no content build phase between signature and first patient.
What is the downside case?
A subscription you do not renew. Compare that to the downside case on an internal build twenty months in.
Questions
What health system CEOs ask us first.
What is our liability exposure?
Content is professionally curated from monitored clinical sources and undergoes ongoing clinical review — you are not standing behind content your own team wrote and must now defend. Specific indemnity and review terms are documented in the agreement rather than asserted on a website.
Does this touch our EHR?
No integration is required to start. The QR code lives in the discharge note you already produce. No new vendor login, no IT project, no queue.
How fast can this actually launch?
Weeks, not quarters. The library — 500,000+ articles across 121 languages — already exists. You are not commissioning content. You are turning it on.
Who owns this internally?
Most systems run it out of quality or care transitions with a single operational owner. It does not require a new team, a steering committee, or a line on the IT roadmap.
How does family access work without a privacy problem?
CarePods are created by the patient, not by your staff and not by us. The patient invites who they choose and can revoke access at any time. Your organization is not deciding who sees a patient's information — the patient is. Consent language and the full data-handling model are documented in the agreement.
You recruit for clinical trials. Does that touch our patients?
No. Trial recruitment exists only on the public-facing SmarterHealthai community, which people join voluntarily and separately. Your deployment is white-label, private, and carries no recruitment, no sponsorship, and no third-party access. The two surfaces do not share a member, a message, or a moment — that separation is architectural, not a policy setting.
What happens if it does not work?
You will know inside ninety days, against baselines we set with your team before launch. If the numbers do not move, it is a renewal decision — not a stranded investment.
Built to reduce readmissions
Fewer readmissions. Clinician hours back. Every patient, in their language.
Thirty minutes, run against your actual discharge workflow — your conditions, your discharge note, your patient mix.
Built to reduce readmissions. Built to fill trials.For academic medical center CEOs, chief research officers, and CTSA leadership
Your trials do not fail at the protocol. They fail at enrollment.
Under-enrollment does not just delay a study. It costs the site the next one. SmarterHealthai connects your research enterprise to a condition-organized community of engaged patients — on the same platform that reduces your readmissions.
Fewer readmissions. Hours of Clinician time given back. Trials that fill.
The slowest part of your research enterprise is finding people.
Enrollment is the most common reason clinical trials run late, and running late is the expensive part. Study startup costs are already sunk. Coordinators are already staffed. The protocol is already written. What is missing is patients with the condition who meet the criteria, are willing to participate, and can be reached before the sponsor reallocates the study elsewhere.
And the pool you recruit from is largely the pool that already walks through your doors — your catchment, your clinics, your existing patient population. That is a structural ceiling on enrollment, and it is the same ceiling every academic center is pressing against.
The fix
Recruitment that starts warm.
Recruitment that does not start cold
Members of the SmarterHealthai public community join because they have been diagnosed and want to understand what happens next. They are already identified by condition and already engaged with clinical education about it — a fundamentally different starting point than an untargeted advertisement.
Reach beyond your catchment
Community membership is not bounded by who lives near your campus. For conditions where your site competes for a small eligible population, that is the difference between filling a cohort and returning it.
Enrollment that reflects the disease
The community reaches members in 121 languages, including populations that traditional academic recruiting under-reaches. Representative enrollment is increasingly something sponsors and regulators expect a site to demonstrate rather than intend.
The core platform, unchanged
Everything on the Hospital Systems page still applies. Readmission reduction, clinician time recovered, and documented education reach are not traded away for the research capability — they are the same deployment.
Governance
Member-initiated, IRB-governed, and separate from care.
Recruitment exists only on the public-facing SmarterHealthai community. It never touches a white-label deployment inside a health system.
Members opt in to hear about research — nobody is contacted about a study because they joined a condition community. That choice is separate, explicit, and revocable.
Recruitment materials go through IRB first — study-specific content is reviewed and approved before it reaches a member, exactly as through any other channel.
No health information moves without authorization — members are connected to your study team; their information is not transferred in advance of their own authorization.
Enrollment happens with your team — the platform makes the introduction. Screening, eligibility, informed consent, and enrollment all happen through your research staff, under your protocol.
Education stays independent of sponsorship — clinical content is curated on clinical relevance and is not influenced by which studies are recruiting. A member reading about their condition is not being marketed to.
Built to reduce readmissions. Built to fill trials.
See it against a study you are struggling to fill.
Thirty minutes. Bring a real protocol and a real enrollment gap.
You pay for the readmission. You never got the chance to prevent it.
Your member is discharged with instructions they did not fully absorb and a care plan nobody reinforces. Two weeks later that gap arrives in your medical loss ratio.
SmarterHealthai closes it — automated, personalized, free to the member.
Live in months. No member-side app, no portal login.
You hold the cost of a conversation you were not in the room for.
Avoidable ER visits and readmissions land on your MLR regardless of whether anyone had time to explain the discharge plan clearly. You do not control the hospital, you do not control the discharge, and you are not in the room. But the moment the member leaves that building, the outcome becomes yours.
That post-discharge window is the one place a plan can intervene without touching provider workflow, negotiating a contract, or adding case management headcount. It is also the place almost nobody is intervening.
The fix
An intervention that scales past your highest-risk tier.
MLR impact, not a satisfaction score
Fewer avoidable ER visits and readmissions from members who actually understand their condition and their care plan.
Zero friction for the member
No app to download, no portal credentials, no enrolment call. A QR code and a newsletter.
121 languages out of the box
Meets your member population where it actually is — without a translation vendor, a procurement cycle, or a per-language cost.
Scales without headcount
Agentic AI carries the ongoing reinforcement your case management team does not have the capacity to deliver, across your whole book rather than your highest-risk tier.
Caregiver reach without caregiver headcount
Members can open a private CarePod, extending your engagement to the family members who actually coordinate care — the population your case management team has never had the capacity to reach. See how CarePods works.
Reportable from day one
Engagement, language reach, and utilization movement are measurable at the plan and cohort level — evidence for quality submissions, not anecdote.
Quality performance
The behaviors you are trying to change are the ones the measures reward.
A significant share of Star Ratings and HEDIS performance turns on member behavior rather than clinical performance alone — medication adherence, follow-up after hospitalization, completed screenings, care transitions. Those are precisely the behaviors a sustained, personalized education channel is built to move.
For Medicare Advantage plans, quality performance is not only a reputational measure. It is directly connected to revenue.
Follow-up after hospitalization and after ED visits
Care transitions and post-discharge medication reconciliation
Preventive screening completion and annual wellness visits
Questions
What payer CEOs ask us first.
Is this a member engagement play or a clinical one?
Both, and that is the point. The content is clinically validated and condition-specific, but it is delivered the way member communications have to be delivered to actually get opened — not the way compliance documents are.
What is the integration lift on our side?
Minimal. This is designed to plug into the discharge workflow at the point of care rather than require a new payer-side system, a data feed, or an IT allocation.
How does this affect Star Ratings and HEDIS?
It targets the behavior-driven measures directly — adherence, follow-up after hospitalization, transitions of care, preventive screening completion. We have written a full breakdown on a dedicated page.
How do we know it is working?
Baselines are set with your team before launch. Engagement, language reach, and utilization movement in the enrolled cohort are reportable against those baselines from the first month.
Does this create member confusion with our existing programs?
It runs under your brand and can be scoped to specific populations, plan lines, or conditions. It supplements what your case management team already does rather than competing with it for member attention.
See the member experience end to end.
From discharge note to week four — the whole sequence, with your member population in mind.
Your best content arrives after the patient has already decided.
The moment that determines whether a patient stays on therapy is diagnosis or discharge — when they are told what they have, handed a prescription, and sent home to make sense of it. It is also the moment pharma has the least direct access to.
So patient education arrives later, through channels built for awareness rather than comprehension. Too late to shape the first fill. Too generic to answer the question the patient is actually asking. Too disconnected from the clinical context to carry any authority. By the time it lands, the adherence pattern is already set.
The fix
Inside the clinical moment, not competing with it.
Inside the clinical moment
Delivered through the discharge or diagnosis workflow itself — not as a separate marketing channel competing for attention it has to win first.
Condition-specific relevance
Patients receive education matched to their actual diagnosis, not broad-based awareness content aimed at a population they happen to fall into.
Compliant by design
Professionally curated content drawn from monitored clinical sources, structured for medical-legal-regulatory review rather than retrofitted for it.
Scale without a field force
500,000+ articles, 12,000+ monitored sources, 121 languages — reach across your full patient population, not only flagship markets and high-decile territories.
Reaches the caregiver, not only the patient
For complex and chronic therapies, adherence is frequently family-supported. Patients can open a private CarePod so the person managing the regimen receives the same condition-specific education. See how CarePods works.
Measurable at the cohort level
Engagement, persistence, and reach are reportable — so patient support becomes an evidenced program rather than a budget line defended on principle.
Clinical trial recruitment
Your trial is not delayed by science. It is delayed by enrollment.
Study startup is sunk. Sites are activated. Coordinators are staffed. And then the timeline slips — not because the protocol is wrong, but because eligible patients cannot be found fast enough. Every month of that is a month of exclusivity spent before the first dose is sold.
Traditional recruitment starts cold: advertising into a population that has not identified itself, hoping to find the fraction that has the condition and meets the criteria. SmarterHealthai starts from the other end. The public community is organized by disease condition. People join because they have been diagnosed. They are identified, engaged, and — if they choose it — open to hearing about research.
Enrollment that reflects the disease, not the catchment.
Sponsors are increasingly expected to plan for enrollment that reflects the population a therapy will treat, and to demonstrate it rather than assert it. That is difficult through conventional academic sites, whose reach is shaped by geography, language, and who has historically had access to research.
The SmarterHealthai community reaches members in 121 languages. The same infrastructure that makes education equitable makes enrollment representative — so the diversity commitment in your protocol has a recruitment channel behind it rather than a best effort.
How recruitment works, and what it is not
It happens on the public community, never inside a client deployment. White-label deployments in health systems and payers are private, carry the client's brand, and carry no recruitment of any kind.
Members opt in to research contact separately. Joining a condition community is not consent to be recruited.
Recruitment content is IRB-approved before it appears.
No health information reaches you without authorization. Screening, eligibility, consent, and enrollment happen through your investigators under your protocol.
Education is never sponsored. Clinical content is curated on clinical relevance and is not influenced by which studies are recruiting. This is what allows the channel to sit inside a clinical relationship at all.
Questions
What pharma executives ask first.
How is content kept compliant?
Education is curated from monitored clinical and medical sources and reviewed on an ongoing basis. It is condition-focused rather than product-promotional by construction, which is what allows it to sit inside a clinical workflow at all. Full documentation is provided for your medical-legal-regulatory review before anything reaches a patient.
Can this be condition-specific or brand-specific?
Condition-specific is the default and the reason the channel works — it is delivered because it is clinically relevant, not because it is sponsored. Brand-level configuration is scoped case by case, within the boundaries your regulatory team defines.
What is the measurement model?
Reach, engagement, and sustained interaction are reported at the cohort level across conditions, languages, and geographies. Where your team has an existing persistence or adherence measurement framework, we report into it rather than asking you to adopt a new one.
Does recruitment compromise the education channel?
No, and the limit is structural rather than a policy we could relax. Education content is curated on clinical relevance and is not influenced by which studies are recruiting. Recruitment reaches only members who have separately opted in to hear about research, and only on the public community — never inside a health system or payer deployment.
How does this coexist with our existing patient support program?
It operates in the window before most support programs engage — at diagnosis and discharge, rather than after enrolment. In practice it feeds them rather than duplicating them.
See how this reaches your patient population.
Thirty minutes, mapped to your therapy area and your existing patient support model.
A white-label patient education and engagement platform delivered under your brand — and a public, condition-organized community that clinical trials can recruit from. Each capability below is something your team would otherwise be scoping, staffing, and building in-house.
Live in months. No new system, no new headcount, no new login.
Critical health journeys are not navigated alone. Until now, the platform assumed they were.
CarePods are private, member-created community groups where families and loved ones manage a critical health journey together.
A patient discharged after a cardiac event does not go home to manage it by themselves. A daughter picks up the prescription. A spouse tracks the daily weight. A son drives to the follow-up. They are executing the care plan, and until now no part of the health system has been built to reach them.
The member sets up their own CarePod and controls who joins it. Inside, the pod shares health updates, appointments, outcomes, and results as the journey unfolds — with the same condition-specific education the patient receives, in the language each member reads.
Patient-initiated, patient-controlled
The member creates the pod, invites who they choose, and can remove access at any time. Nothing reaches a family member the patient has not added.
Result shared — bloodwork reviewed, no action needed
Update from the patient — “weight steady all week”
Education delivered — managing fluid intake, in Spanish
Why CarePods matters to you
Not a fourth outcome. A multiplier on the three you already have.
Reaches the person executing the plan
The patient was told what to do on the worst day of their year. The daughter who manages their medications was not in the room. CarePods puts the same condition-specific education in front of the person who will actually act on it.
Where it shows upReadmission rate in the enrolled cohort.
Absorbs the anxious family call
A meaningful share of post-discharge inbound volume comes from family members, not patients — and it is the least clinical call your nurse line takes. When the pod already holds the appointment, the result, and the guidance, the call does not need to be made.
Where it shows upPost-discharge inbound call volume.
Meets families as they already are
Family-mediated care is not an edge case. In many of the communities your equity commitment names, it is the norm — and the family member reading for the patient may need a different language than the patient does. CarePods serves each member in theirs.
Where it shows upDocumented education reach by language and population.
Condition Communities & Trial Connect
Two surfaces. One platform. The difference is the whole architecture.
SmarterHealthai runs in two distinct places, and understanding the separation is the fastest way to understand what you are buying.
Surface one — private
The white-label deployment
Inside a health system, a payer, or a pharmaceutical patient support program. Private, branded as yours, invisible to the patient as a vendor. This is where discharge education, agentic reinforcement, and CarePods live.
It carries no recruitment, no sponsorship, and no third-party access of any kind.
Surface two — public
The SmarterHealthai community
Our own consumer-facing platform, organized by disease condition. People join voluntarily because they have been diagnosed and want to understand what happens next. Members read condition-specific education, participate in their condition community, and — if they choose — hear about clinical research relevant to their diagnosis.
Recruitment exists on this surface only. It never touches the first.
Trial Connect
On the public community, teaching hospitals and pharmaceutical sponsors can reach members who have opted in to hear about research relevant to their condition. Members are identified by condition and already engaged. Recruitment materials are IRB-approved before they appear. No health information reaches a sponsor or site without the member's own authorization, and enrollment always happens with the study team, never on the platform.
For sponsors and sites, that means recruitment that starts warm, in 121 languages, reaching populations conventional recruiting reaches last. For members, it means research opportunities arrive as an option they asked for rather than an advertisement they did not.
A health system deploying SmarterHealthai is not exposing its patients to recruitment. The two surfaces do not share a member, a message, or a moment.
This is not a policy. It is how the platform is built, and it is the reason a health system can deploy the education product and a sponsor can use the recruitment product without either one compromising the other.
The rest of the platform
What else you are licensing instead of building.
Content
A curated library, already built
500,000+ professionally curated patient education articles drawn from 12,000+ continuously monitored clinical sources. Nobody on your payroll maintains them.
Agentic AI
Reinforcement that does not wait to be asked
Personalized follow-up continues for weeks after discharge — monitoring, prompting, educating, and escalating through the window that decides the outcome.
Language
121 languages, from day one
Same content, same clinical standard, same reinforcement — regardless of what language the patient or their family reads.
White label
Your brand, not ours
Patients and families experience it as your organization continuing to care for them. They do not encounter a vendor.
Measurement
Reportable from the first month
Scan and activation rates, sustained engagement, language reach, and utilization movement — against baselines set with your team before launch.
Trial Connect
Recruitment on the public community
Condition-organized, opt-in, IRB-governed access for teaching hospitals and sponsors recruiting clinical trials. Public surface only.
Deployment
One QR code, no IT project
It rides the discharge note you already print. No integration required to start, no new login, nothing on the roadmap.
Built to reduce readmissions
See the platform, and a CarePod, end to end.
Thirty minutes, run against your actual discharge workflow — your conditions, your patient mix.
Most quality measures are scored on patient behavior. Almost nothing in your quality budget is aimed at changing it.
A briefing for executives at health systems, Medicare Advantage plans, physician organizations, ACOs, and value-based care organizations — on where agentic AI and personalized patient education intersect with CMS Star Ratings and HEDIS performance.
Reading time: about six minutes.
The sixty-second version
A substantial share of Star Ratings and HEDIS performance is determined by what patients do, not by what clinicians do.
Traditional quality improvement targets clinical process — well-suited to what happens inside your walls, poorly suited to what happens after the patient leaves.
Agentic AI differs from conventional AI in that it does not wait to be asked. It monitors, anticipates, prompts, educates, and escalates continuously.
Applied to patient education, that turns a one-time discharge conversation into a sustained intervention across exactly the behaviors the measures reward.
For risk-bearing organizations, that connects a quality investment to reimbursement rather than to a satisfaction score.
Why patient behavior is the constraint.
Patient education is a foundational quality improvement strategy, and the evidence base is consistent: informed patients are more likely to take medications as prescribed, attend follow-up appointments, complete preventive screenings, manage chronic conditions effectively, recognize deterioration earlier, and avoid unnecessary emergency department visits and readmissions.
The difficulty has never been knowing this. It has been delivering it at scale. Education at discharge is a single conversation on a patient’s worst day, in a language that may not be theirs, about a condition they heard the name of an hour ago. Retention is low, and reinforcement is largely absent.
Agentic AI changes the delivery model rather than the insight. Instead of answering questions when asked, it continuously monitors patient needs, anticipates gaps in care, delivers personalized education, prompts patients toward recommended actions, and escalates to clinicians when intervention is warranted.
Where the alignment sits.
Many Star Ratings and HEDIS measures respond to patient behavior rather than physician performance alone. Improving those behaviors can improve quality scores, increase incentive payments, reduce penalty exposure, and lift patient and member satisfaction.
Preliminary alignment framework. See the measure alignment notice below.
For health systems, physician organizations, Medicare Advantage plans, ACOs, and value-based care organizations, agentic AI applied to patient education can support measurable improvement across multiple quality domains.
Higher patient activation and sustained engagement
Care gaps identified and closed earlier
Improved medication adherence and persistence
Reduced avoidable utilization
Stronger support for value-based reimbursement arrangements
Improved CMS Star Ratings and HEDIS performance
Increased shared savings opportunity
Greater patient satisfaction and loyalty
Measure alignment notice
The quality measure relationships presented above are intended as a strategic framework, not as a performance guarantee. Individual CMS Star Ratings, HEDIS measures, NCQA specifications, and payer-specific quality programs should be reviewed and validated before publication or implementation. Actual performance improvement depends on patient population, clinical workflow, implementation strategy, and organizational adoption.
See where this maps to your measure set.
Thirty minutes with your quality lead and your current measure performance.
We built the thing every health organization keeps deciding not to build.
SmarterHealthai exists because the thirty days after a patient leaves the point of care are the least owned and most expensive stretch in healthcare — and because almost no organization has the years, the staff, or the appetite to build the answer themselves.
Every health system, plan, and pharmaceutical organization eventually arrives at the same conclusion: patients leave, comprehension fades, and outcomes drift. And every one of them eventually scopes an internal build — a content library, a delivery mechanism, a reinforcement engine, a translation strategy, a clinical review process — and quietly concludes it would take two years and a team they do not have.
We built it once, properly, so that it does not have to be built again. SmarterHealthai is a live platform with a curated library of more than 500,000 patient education articles, drawn from more than 12,000 continuously monitored clinical sources, delivered in 121 languages, and reinforced by agentic AI for weeks after the patient goes home.
It reaches the patient through the workflow that already exists. It carries your brand, not ours. And it goes live in months, not the two-year build your team was dreading.
What we believe
Four positions we are not neutral on.
The moment after care is a moment, not an afterthought
It is treated as an administrative endpoint. It is actually where most outcomes are determined.
Comprehension is a clinical variable
A care plan a patient does not understand is not a care plan. Language, literacy, and reinforcement are not accessibility features. They are efficacy conditions.
Nobody should build this twice
The content library, the sourcing, the clinical review, the translation infrastructure — none of it is a competitive differentiator for a health system. It is overhead. It should be licensed.
If it cannot be measured, it should not be sold
Every deployment sets baselines before launch. You should know whether this worked, and so should we.
Founder biography to be added — prior operating roles, sector experience, and what led to founding SmarterHealthai. Named clinical advisors or reviewers should also be listed here; enterprise legal review looks for this first.
Company
Entity
Esprit Communities, Inc.
Address
8350 N. Central Expressway, Tower 1, Suite 1900 Dallas, Texas 75206
PLEASE READ THESE TERMS AND CONDITIONS OF USE
CAREFULLY BEFORE USING THIS SITE.
By using this site, you signify your assent
to these Terms and Conditions. If you do not agree to all these Terms and
Conditions, do not use this site!
Esprit Communities, Inc., a Texas corporation
("ECI"), may revise and update these Terms and Conditions at any
time. Your continued usage of the SmarterHealthAI website (the “Site”) will
mean you accept those changes.
The contents of the Site, such as text,
graphics, images, and other materials created by ECI, posted by members of the
SmarterHealthAI community, or obtained from ECI's licensors, and other
materials contained on the Site (collectively, "Content") are for
informational purposes only. The Content is not intended to be a substitute for
professional medical advice, diagnosis, or treatment. Always seek the advice of
your physician or other qualified health provider with any questions you may
have regarding a medical condition. Never disregard professional medical advice
or delay in seeking it because of something you have read on the Site!
If you think you may have a medical
emergency, call your doctor or 911 immediately. ECI does not recommend or
endorse any specific tests, physicians, products, procedures, opinions, or
other information that may be mentioned on the Site. Reliance on any information
provided by ECI, ECI employees, others appearing on the Site at the invitation
of ECI, or other visitors to the Site is solely at your own risk.
We are committed to protecting the privacy of
children. You should be aware that this Site is not intended or designed to
attract children under the age of 13. We do not collect personally identifiable
information from any person we actually know is a child under the age of 13.
Title to the Content remains with ECI or its
licensors. Any use of the Content not expressly permitted by these Terms and
Conditions is a breach of these Terms and Conditions and may violate copyright,
trademark, and other laws. Content and other features are subject to change or
termination without notice in the editorial discretion of ECI. All rights not
expressly granted herein are reserved to ECI and its licensors.
If you violate any of these Terms and
Conditions, your permission to use the Content automatically terminates and you
must immediately destroy any copies you have made of any portion of the
Content.
The use of the Site and the Content is at
your own risk.
When using the Site, information will be
transmitted over a medium that may be beyond the control and jurisdiction of
ECI and its suppliers. Accordingly, ECI assumes no liability for or relating to
the delay, failure, interruption, or corruption of any data or other information
transmitted in connection with use of the Site.
The Site and the Content are provided on an
"as is" basis. ECI, ITS LICENSORS, AND ITS SUPPLIERS, TO THE FULLEST
EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED,
STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS, AND FITNESS FOR
PARTICULAR PURPOSE. Without limiting the foregoing, ECI, its licensors, and its
suppliers make no representations or warranties about the following:
The
accuracy, reliability, completeness, or timeliness of the Content,
software, links, or communications provided on or through the use of the Site
or ECI.
The
satisfaction of any government regulations requiring disclosure of
information on prescription drug products or the approval or compliance of
any software tools with regard to the Content contained on the Site.
In no event shall ECI, its licensors, its
suppliers, or any third parties mentioned on the Site be liable for any damages
(including, without limitation, incidental and consequential damages, personal
injury/wrongful death, lost profits, or damages resulting from lost data or
business interruption) resulting from the use of or inability to use the Site
or the Content, whether based on warranty, contract, tort, or any other legal
theory, and whether or not ECI, its licensors, its suppliers, or any third
parties mentioned on the Site are advised of the possibility of such damages.
ECI, its licensors, its suppliers, or any third parties mentioned on the Site
shall be liable only to the extent of actual damages incurred by you, not to
exceed U.S. $100. ECI, its licensors, its suppliers, or any third parties
mentioned on the Site are not liable for any personal injury, including death,
caused by your use or misuse of the Site, Content, or Public Areas (as defined
below). Any claims arising in connection with your use of the Site, any
Content, or the Public Areas must be brought within one (1) year of the date of
the event giving rise to such action occurred. Remedies under these Terms and
Conditions are exclusive and are limited to those expressly provided for in
these Terms and Conditions.
The personal information you submit to ECI is
governed by the SmarterHealthAI Privacy Policy. To the extent there is an
inconsistency between this Agreement and the SmarterHealthAI Privacy
Policy, this Agreement shall govern.
The Site contains functionality and other
interactive areas, including Articles, Forums, Blogs, user reviews of drug
information, user reviews on individual Doctors and/or Physician Groups, user
reviews on Hospitals, user reviews on Medical Device Companies, user reviews on
Nutritionists, user reviews on Rehab Centers, etc. (collectively
"Public Areas") that allow users to post or upload content and other
information, including comments, images, questions, reviews, and other materials
(the “User Content”). Users may also upload User Content via our official
brand presence on social media platforms and branded hashtags, including,
without limitation Facebook, Twitter, Google Plus, YouTube, Instagram, and
Pinterest, (collectively "Social Media Platforms"). You agree
that you will not post, upload, or transmit any communications or User Content
of any type to the Public Areas or Social Media Platforms that infringe or
violate any rights of any party. By submitting communications or User Content
to the Public Areas or Social Media Platforms, you agree to comply with these
Terms and Conditions and other applicable polices, such as our Reviews
Guidelines. ECI reserves the right to remove User Content for any reason,
including User Content that we believe violates these Terms and Conditions or
our other policies, such as our Reviews Guidelines. By submitting any
communications or User Content to the Public Areas or Social Media Platforms,
you further agree that such submission is non-confidential for all
purposes. It is important to note that ECI is not responsible for the
operation, terms of use or policies of any Social Media Platform. Before using
any Social Media platform you should review its terms of use and policies,
including its privacy policy.
If you make any submission or post User
Content to a Public Area or a Social Media Platform, you agree that you will
not send or transmit to ECI by email, (including through the email addresses
listed on the "Contact Us" page) any communication or content that
infringes or violates any rights of any party. If you submit any business
information, idea, concept or invention to ECI by email, you agree such
submission is non-confidential for all purposes.
If you make any submission or post User
Content to a Public Area or a Social Media Platform or if you submit any
business information, idea, concept or invention to ECI by email, you
automatically grant-or warrant that the owner of such content or intellectual
property has expressly granted-ECI a royalty-free, perpetual, irrevocable,
worldwide, non-exclusive, fully sublicensable right and license to use,
reproduce, create derivative works from, modify, adapt, publish, edit,
translate, distribute, perform, and publicly display such submission or User
Content in any media or medium, or any form, format, or forum now known or
hereafter developed. ECI may sublicense its rights through multiple tiers of
sublicenses. If you wish to keep any business information, ideas, concepts
or inventions private or proprietary, do not submit them to the Public Areas or
Social Media platforms or to ECI by email. We try to answer every email in a
timely manner but are not always able to do so.
You agree to only post or upload media (like
photos, videos, or audio) on the Site or a Social Media Platform that you
have taken yourself or that you have all rights to transmit and
license and which do not violate trademark, copyright, privacy, or any
other rights of any other person. Photos or videos of celebrities and cartoon
or comic images are usually copyrighted by the owner.
To protect your privacy, you agree that you
will not submit any media that contains Personally Identifiable
Information (like name, phone number, email address or
web site URL) of you or of anyone else. Uploading media like images or video of
other people without their permission is strictly prohibited.
By uploading any media on the Site or a
Social Media platform, you warrant that you have permission from all persons
appearing in your media for you to make this contribution and grant rights
described herein. Never post a picture or video of or with someone else
unless you have their explicit permission.
It is strictly prohibited to upload media of
any kind that contain expressions of hate, abuse, offensive images or
conduct, obscenity, pornography, sexually explicit or any material that could
give rise to any civil or criminal liability under applicable law or
regulations or that otherwise may be in conflict with these Terms and
Conditions or the SmarterHealthAI Privacy Policy.
You agree that you will not upload any
material that contains software viruses, or any other computer code,
files or programs designed to interrupt, destroy or limit the functionality of
any computer software or this Web site.
By uploading any media on the Site, ( or a
related SmarterHealthAI Social Media platform) like a photo or video: (a)
you grant to ECI a perpetual, irrevocable, non-exclusive, worldwide,
royalty-free, fully sublicensable right and license to use, copy, print,
publicly display, reproduce, modify, publish, post, transmit, create derivative
works from, and distribute the media and any material included in the media;
(b) you certify that any person pictured in the submitted media (or, if a
minor, his/her parent/legal guardian) authorizes ECI to use, copy, print,
publicly display, reproduce, modify, publish, post, transmit, create derivative
works from, and distribute the media and any material included in such media;
and (c) you agree to indemnify ECI and its affiliates, directors, officers and
employees and hold them harmless from any and all claims and expenses,
including attorneys' fees, arising from the media and/or your failure to comply
with these Terms and Conditions.
ECI reserves the right to review all media
prior to submission to the site and to remove any media for any reason, at any
time, without prior notice, at our sole discretion.
ECI has several tools that allow you to
record and store information. You are responsible for taking all reasonable
steps to ensure that no unauthorized person shall have access to your ECI
passwords or accounts. It is your sole responsibility to: (1) control the
dissemination and use of sign-in name, screen name and passwords; (2)
authorize, monitor, and control access to and use of your ECI account and
password; (3) promptly inform ECI if you believe your account or password has
been compromised or if there is any other reason you need to deactivate a
password. To send us an email, use the "Contact Us" links located at
the bottom of every page of our site. You grant ECI and all other persons or
entities involved in the operation of the Site the right to transmit, monitor,
retrieve, store, and use your information in connection with the operation of
the Site. ECI cannot and does not assume any responsibility or liability for
any information you submit, or your or third parties' use or misuse of
information transmitted or received using ECI tools and services.
If you use, or post User Content on, a Public
Area such as blogs, or in our Physician Groups, or post on any Social
Media platform, you are solely responsible for your own communications,
the consequences of posting those communications, and your reliance on any
communications found in the Public Areas or on the Social Media Platforms. ECI
and its licensors are not responsible for the consequences of any
communications in the Public Areas or on Social Media Platforms. In cases where
you feel threatened or believe someone else is in danger, you should contact
your local law enforcement agency immediately. If you think you may have a
medical emergency, call your doctor or 911 immediately.
In consideration of being allowed to use the Site
Public Areas and related SmarterHealthAI Social Media Platforms, you agree that
the following actions shall constitute a material breach of these Terms and
Conditions:
Using
a Public Area or Social Media platform for any purpose in violation
of local, state, national, or international laws;
Posting
material that infringes on the intellectual property rights of others or
on the privacy or publicity rights of others;
Posting
material that is unlawful, obscene, defamatory, threatening, harassing,
abusive, slanderous, hateful, or embarrassing to any other person or
entity as determined by ECI in its sole discretion;
Posting
advertisements or solicitations of business;
After
receiving a warning, continuing to disrupt the normal flow of dialogue, or
posting comments that are not related to the topic being discussed (unless
it is clear the discussion is freeform);
Posting
chain letters or pyramid schemes;
Impersonating
another person;
Distributing
viruses or other harmful computer code;
Harvesting,
scraping or otherwise collecting information about others, including email
addresses, without their identification for posting or viewing comments;
Allowing
any other person or entity to use your identification for posting or
viewing comments
Posting
the same note more than once or "spamming"; or
Engaging
in any other conduct that restricts or inhibits any other person from
using or enjoying the Public Area, Social Media Platform or the Site,
or which, in the judgment of ECI, exposes ECI or any of its customers or
suppliers to any liability or detriment of any type.
ECI Reserves the Right (but is Not Obligated)
to Do Any or All of the Following:
Record
the dialogue in public chat rooms.
Investigate
an allegation that a communication(s) do(es) not conform to the terms of
this section and determine in its sole discretion to remove or request the
removal of the communication(s).
Remove
communications which are abusive, illegal, or disruptive, or that
otherwise fail to conform with these Terms and Conditions.
Terminate
a user's access to any or all Public Areas and/or the Site upon any breach
of these Terms and Conditions.
Monitor,
edit, or disclose any communication in the Public Areas or on a Social
Media Platform.
Edit
or delete any communication(s) posted on the Site, regardless of whether
such communication(s) violate these standards.
ECI or its licensors have no liability or
responsibility to users of the Site or any other person or entity for
performance or nonperformance of the aforementioned activities.
ECI may provide links to third-party web
sites. ECI also may select certain sites as priority responses to search terms
you enter and ECI may agree to allow advertisers to respond to certain search
terms with advertisements or sponsored content. ECI does not recommend and does
not endorse the content on any third-party websites. ECI is not responsible for
the content of linked third-party sites, sites framed within the Site,
third-party sites provided as search results, or third-party advertisements,
and does not make any representations regarding their content or accuracy. Your
use of third-party websites is at your own risk and subject to the terms and
conditions of use for such sites. ECI does not endorse any product, service, or
treatment advertised on the Site. For more information, read
our Advertising Policy and our Sponsor Policy.
You agree to defend, indemnify, and hold ECI,
its officers, directors, employees, agents, licensors, and suppliers, harmless
from and against any claims, actions or demands, liabilities and settlements
including without limitation, reasonable legal and accounting fees, resulting
from, or alleged to result from: (a) your use of the Site, (b) any User Content
you post or upload, (c) your use of or reliance on any User Content, or (d)
your violation of these Terms and Conditions.
ECI is based in Dallas, Texas in the United
States of America with its principal offices in Dallas, Texas. ECI makes no
claims that ECI, or the Site and the Content are appropriate or may be
downloaded outside of the United States. Access to the Content may not be legal
by certain persons or in certain countries. If you access the Site from outside
the United States, you do so at your own risk and are responsible for
compliance with the laws of your jurisdiction.
The following provisions survive the
expiration or termination of this Agreement for any reason whatsoever:
Liability, User Submissions, User Submissions – image, video, audio files,
Indemnity, Jurisdiction, and Complete Agreement.
You expressly agree that exclusive
jurisdiction for any dispute with ECI, or in any way relating to your use of
the Site, resides in the courts of the State of Texas and you further agree and
expressly consent to the exercise of personal jurisdiction in the courts of the
State of Texas in connection with any such dispute including any claim
involving ECI or its affiliates, subsidiaries, employees, contractors,
officers, directors, telecommunication providers, and content providers.
These Terms and Conditions are governed by
the internal substantive laws of the State of Texas, without respect to its
conflict of laws principles. If any provision of these Terms and Conditions is
found to be invalid by any court having competent jurisdiction, the invalidity
of such provision shall not affect the validity of the remaining provisions of
these Terms and Conditions, which shall remain in full force and effect. No
waiver of any of these Terms and Conditions shall be deemed a further or
continuing waiver of such term or condition or any other term or condition.
If you believe any materials accessible on or
from the Site infringe your copyright, you may request removal of those
materials (or access thereto) from this web site by contacting ECI's copyright
agent (identified below) and providing the following information:
Identification
of the copyrighted work that you believe to be infringed. Please describe
the work, and where possible include a copy or the location (e.g., URL) of
an authorized version of the work.
Identification
of the material that you believe to be infringing and its location. Please
describe the material, and provide us with its URL or any other pertinent
information that will allow us to locate the material.
Your
name, address, telephone number and (if available) e-mail address.
A
statement that you have a good faith belief that the complained of use of
the materials is not authorized by the copyright owner, its agent, or the
law.
A
statement that the information that you have supplied is accurate, and
indicating that "under penalty of perjury," you are the
copyright owner or are authorized to act on the copyright owner's behalf.
A
signature or the electronic equivalent from the copyright holder or
authorized representative.
ECI's agent for copyright issues relating to
this web site is as follows:
Esprit Communities, Inc.Attn: Office of
Privacy8350 N. Central Expressway
In an effort to protect the rights of copyright owners,
ECI maintains a policy for the termination, in appropriate circumstances, of
subscribers and account holders of the Site who are repeat infringers.
Except as expressly provided in a particular
"legal notice" on the Site, these Terms and Conditions and the SmarterHealthAI
Privacy Policy constitute the entire agreement between you and ECI with
respect to the use of the Site, and Content.
Thank you for your cooperation. We hope you
find the SmarterHealthai.com site helpful and convenient to use! Questions or
comments regarding this website, including any reports of non-functioning
links, should be submitted via email at: info@SmarterHealthai.com or via U.S.
mail to: Esprit Communities, Inc., Office of Privacy, 8350 N. Central
Expressway, Tower 1, Suite 1900, Dallas, Texas, USA. We try to answer all
correspondence in a timely manner but due to volume may not always be able to
do so.
Updated: August 10, 2026
EXHIBIT D TO
MASTER SUBSCRIPTION AGREEMENT
DATA PRIVACY AND SECURITY ADDENDUM
The provisions of the Agreement shall be
interpreted to give meaning to all appendices and exhibits, provided, however,
in the event of any conflict between the Agreement and this Data Privacy and
Security Addendum (this “Addendum”), the Agreement shall control. Capitalized
terms used but not defined in this Addendum shall have the meaning specified in
the Agreement. In addition to the requirements of the Agreement related to data
privacy and/or security, Esprit Communities, Inc., a Texas corporation (“ECI”),
agrees to the following provisions:
1. ECI Requirements.
ECI shall:
A. Use commercially
reasonable efforts to protect Personal Data and Customer Data (collectively
referred to as “Data” in this Addendum) from unauthorized access and disclosure
at all times and in accordance with generally accepted industry standards and
best practices using the same degree of care that ECI uses to protect its own
data;
B. Comply with all
Applicable Laws relating to the processing of Data and matters connected
therewith and incidental thereto, including but not limited to the (1) all
United States federal and state laws, statutes, codes, ordinances, rules and
regulations, writs, orders, directives, judgments, and decrees pertaining to
the privacy, confidentiality, handling, storage, data export, disposal, and/or
safeguarding of customer, employee, financial, health, or other personal
information, records, or data, and any breach notification and incident
response laws and regulations related thereto (2) European Union’s General Data
Protection Regulation (EU) 2016/679 (“GDPR”); (3) Canada’s Privacy Act and the
Personal Information Protection and Electronic Documents Act (“PIPEDA”) and any
other Canadian federal or provincial laws pertaining to information or data
security, privacy, breach notification and incident response laws and
regulations;
C. Restrict access to
Data to ECI employees (and Affiliates) with a direct need to know the contents
of Data;
D. Ensure that any
third-party vendor or service provider that is engaged by ECI to process,
store, transfer or otherwise use or have access to the Data on ECI’s behalf has
entered into a written contract that meets the same or substantially similar
requirements under this Addendum and otherwise in compliance with Applicable
Laws. Notwithstanding, any services provided by a third-party vendor or
services provider engaged by ECI shall be deemed to have been provided by ECI,
and ECI shall be directly liable and responsible to Customer for all acts and
omissions resulting in a Security Incident.
E. Not transfer Data
across borders (i.e. from one country or legally recognized international
jurisdiction to another) or store Data outside of the United States without notification
to Customer, unless required to do so by Applicable Laws;
F. Implement and
maintain commercially reasonable security controls (“Security Controls”) in
accordance with generally accepted industry standards and commercially
reasonable practices and in compliance with Applicable Laws to ensure the
security and confidentiality of any Data; protect against any anticipated
threats or hazards to the security or integrity of any Data; and protect
against unauthorized access to, and loss, destruction, theft disclosure and/or
use of, any Data that could result in substantial harm to Customer. ECI shall
ensure that Data is processed, transferred and/or stored on secure networks and
systems having the following controls:
i. All
Data shall be housed in a physically & environmentally secure facility (ECI
uses AWS hosting services) that has completed attestation reports, audit
reports or external certifications (or industry standard successor or
equivalents) which are based on certification requirements undertaken annually
in compliance with such certifier’s requirements.
ii. External
access to all networks and systems shall be protected by firewalls and
intrusion prevention systems used to limit/filter network traffic; logging and
monitoring systems; access control systems and encryption.
iii. All
networks and systems shall be securely configured to reduce unauthorized access
and denial of service vulnerabilities and updated regularly with security
patches and anti-malware software.
iv. Weekly
backups shall be created to ensure system and Data is fully recoverable.
v. Evaluate
and adjust its Security Controls to: (i) address any changes or additions to
the services, its operations, or the relationship between the parties; (ii)
address any risks or vulnerabilities reported to or discovered by ECI; (iii)
meet evolving industry standards; (iv) comply with and respond to any changes
in Applicable Laws; and (v) address any other and promptly correct any material
deficiencies or vulnerabilities identified as part of any monitoring, testing,
or auditing.
G. Ensure that access
is revoked within 24 hours for those ECI employees who no longer have a direct
need to know the contents of Data;
H. Ensure that it has
no information that indicates an individual may pose a risk to Customer; and
2. Security Incident.
ECI shall notify Customer in writing within forty-eight (48) hours or in
accordance with ECI’s security incident response plan of any known breach of
confidentiality or security affecting Customer and/or its Data including any
known unauthorized access to or misuse, loss, alteration or destruction of Data
(each a “Security Incident”). ECI shall cooperate in taking all reasonable
actions necessary to investigate, respond to, and limit the adverse effects of
the Security Incident, and shall reasonably participate in Customer’s internal
incident response plan where applicable. ECI shall coordinate with Customer
regarding any notifications to regulators, law enforcement, affected
individuals, and the press. In the event of a breach by ECI of this Section 2
resulting in the unauthorized use or disclosure of Personal Data, ECI shall, at
its own expense, send notices as required by Applicable Law.
3. Employee Security.
All ECI employees who access Data will do so by individual user accounts using
strong passwords containing at least eight characters with both letters and
numbers used. All ECI employees must complete annual security awareness
training.
4. Destruction. Upon
termination of this Agreement and at the request of Customer, ECI and Customer
shall discuss a process for destroying all Data, without retaining copies
thereof, unless otherwise required under Applicable Laws. ECI will provide
Customer written certification of destruction
5. Security Service
Level.
A. ECI will notify
Customer of any new potential high security vulnerability that affects
Company’s Data within twenty-four (24) hours of learning of such
vulnerability. This notification will include the probable risks associated
with the vulnerability;
B. ECI will implement
a security fix across the application within its normal schedule for patching
vulnerabilities, unless the Parties agree otherwise;
C. ECI will promptly
notify the Customer if ECI believes that an attack is in process; and
D. ECI will assist
Customer in preparing written responses to audit requirements or findings
without charge.
6. Limitation of
Liability. Limits
of liability and liability caps for breach of Applicable Laws, Security
Incident, or failure to comply with this Addendum are contained in the Master
Subscription Agreement, which are incorporated herein by reference and shall
control in the event there is a conflict between this Addendum and the Master
Subscription Agreement.
7. Termination. In the event of a
material breach of this Addendum, Customer may immediately terminate the
Agreement.
Updated: August 10, 2026
GDPR
Policy
The
https://SmarterHealthai.com website (“site”), is owned and operated by Esprit
Communities, Inc., a Texas corporation (“ECI”, “we”, and “us”). ECI is a
corporation registered in the State of Texas, USA. Its address is 8350, North
Central Expressway, Tower 1, Suite 1900, Dallas, Texas 75206, USA.
ECI
is dedicated to growing its presence in the EU and doing its best to provide
superior customer service to its EU citizen members. As such, ECI takes the
security and privacy of its EU citizen members very seriously. ECI is intent on
complying with the European Union's General Data Protection Regulation (GDPR)
and has created the following policy and disclosures in accordance with GDPR.
1.
GDPR Data Processing Policy
2.
Entity/Data Controller
3.
Lead Data Protection Authority
4.
Data Processing Officer
5.
Categories of Data Subjects and Data Collected
6.
Basis for Processing
7.
Cross-Border Transfer
8.
Potential Recipients
9.
Use of Data
10.
Data Retention Period
11.
Security Policies for Data
12.
Withdrawal of Consent/Erasure
13.
Right to Correct, Access and Portability of Data and Associated Procedure
14. Publish
Date
1.
GDPR Data Processing Policy
The
Esprit Communities, Inc. (“ECI”) recognizes that the European Economic Area
(the “EEA”) has established strict protections regarding the handling of EEA
personally identifiable information, in particular the EU General Data
Protection Regulation (“GDPR”). In recognition of the importance of GDPR, ECI
has adopted the following GDPR Data Processing Policy (the “Policy”).
This
Policy is intended to ensure that you understand the following: (a) the entity
that is collecting your personal data; (b) the purposes for which your personal
data is collected; (c) how and why your personal data will be used; (d) the
period during which your data will be retained; and (e) how you can contact ECI
regarding your data.
This
Policy supplements the SmarterHealthAI Privacy Policy and unless
specifically defined in this Policy, defined terms in this Policy have the same
meaning as they do in the Privacy Policy.
2.
Entity/Data Controller
Any
data collected through the https://SmarterHealthai.com (the
“SmarterHealthAI Website”) or any other website associated with, or related to,
the SmarterHealthAI Website will be collected by ECI which is a corporation
formed in Texas, USA with its principal place of business located at 8350 N.
Central Expressway, Tower 1, Suite 1900, Dallas, TX 75206.
3.
Lead Data Protection Authority
the SmarterHealthAI
Website’s lead data protection authority is:
You may lodge
any complaints about ECI’s data processing with this Lead Data Protection
Authority.
4.
Data Processing Officer
You
can contact ECI Data Processing Officer by emailing info@SmarterHealthai.com
5.
Categories of Data Subjects and Data Collected
ECI
only collects data from users who either join or engage with the
SmarterHealthAI Website. ECI is committed to only collecting data that is
necessary for ECI to provide the content and services on the SmarterHealthAI
Website.
ECI’s
Privacy Policy describes the categories of personally identifiable information
that ECI may receive including: (a) name, (b) postal address, (c) e-mail
address, (d) telephone number, or any other information that the
SmarterHealthAI Website collects that is defined as personal or personally
identifiable information under an applicable law or any other identifier by
which you may be contacted online or offline.
Depending
on which services you choose to use, ECI may require additional information,
such as a shop name, billing information (including billing address, phone
number, credit card information), a mobile telephone number, a physical mailing
address, and/or payment information. As a Merchant, if you choose to
enable ECI Payment processing, ECI may require information such as your
social security number, or the equivalent, applicable tax ID, date of birth,
bank account information and/or credit card information to verify your identity
and provide this service to you.
You
may also provide information to ECI such as the following: (a) information that
you provide by filling in forms; (b) information provided at the time of
registering to use the SmarterHealthAI Website; (c) information when you enter
a promotion sponsored by ECI; (d) information when you report a problem with the
SmarterHealthAI Website; (e) records and copies of your correspondence
(including email addresses), if you contact ECI; (f) your responses to surveys
that we might ask you to complete for research purposes; (g) details of
transactions you carry out through the SmarterHealthAI Website and of the
fulfillment of your orders; (h) financial information before placing an order
through the SmarterHealthAI Website; and (i) your search queries on the
SmarterHealthAI Website.
See
SmarterHealthAI’s Terms and Conditions which prohibit the use of the
SmarterHealthAI Website by users under the age of 14. ECI does not
intentionally solicit, collect or process information from anyone under the age
of 14.
6.
Basis for Processing
ECI
processes data based on (a) consent of the user; and (b) the necessity of the
data for providing the services that users are contracting for when they become
members of the SmarterHealthAI Website. IF YOU DO NOT CONSENT TO THE PROCESSING
OF YOUR DATA IN ORDER TO ACCESS AND USE THE SMARTERHEALTHAI WEBSITE, PLEASE DO
NOT USE, OR ENGAGE WITH, THE SMARTERHEALTHAI WEBSITE.
7.
Cross-Border Transfer
Data
centers hosting ECI’s data, including user data, are located globally and
within the United States. Accordingly, as an EU citizen, in order to access the
services and content provided by ECI, your data may be transferred outside of
the EU. By using the SmarterHealthAI Website, you consent to the cross-border
transfer of your data in order to receive access to the SmarterHealthAI Website.
8.
Potential Recipients
ECI
does not provide your data to third party recipients who are not necessary to
the services and content provided on the SmarterHealthAI Website without your
permission. Third parties who may receive your data so that ECI can provide the
services and content on the SmarterHealthAI Website include ECI’s cloud
infrastructure provider and ECI’s third party marketing cloud provider.
9.
Use of Data
Please
refer to SmarterHealthAI Privacy Policy for more information on how ECI
uses your personal data.
10.
Data Retention Period
ECI
will retain your information for as long as your account is active or as needed
to provide you services. If you no longer want ECI to use your
information to provide you services, you may follow the “Withdrawal of
Consent/Erasure” provision below. After closing your account, ECI will solely
use your information as necessary to comply with any applicable legal
obligations.
11.
Security Policies for Data
ECI’s
data security policy is detailed in the Privacy Policy. In summary, ECI has
implemented measures designed to secure your personal information from
accidental loss and from unauthorized access, use, alteration, and disclosure.
All information you provide to ECI is stored on secure servers behind
firewalls. Any payment transactions and other sensitive information will be
encrypted using secure socket layer (SSL) technology. ECI follows generally
accepted industry standards to protect the personal information submitted, both
during transmission and once ECI receives it.
The
safety and security of your information also depends on you. Where ECI has
given you (or where you have chosen) a password for access to certain parts of the
SmarterHealthAI Website, you are responsible for keeping this password
confidential. ECI asks you not to share your password with anyone.
12.
Withdrawal of Consent/Erasure
If,
at any point, you no longer wish to have your personal data processed by ECI,
wish to be forgotten, or wish to have your data erased, simply send an email to
ECI’s Data Processing Officer at info@SmarterHealthai.com with the phrase
“consent withdrawn” or “erase” in the subject line. Your request should include
your name, Merchant company name, email address and physical address. ECI will
move expeditiously to stop the processing of your personal data and to remove
your personal data from its systems. Please understand that, without access to
your personal data, ECI may not be able to provide certain services. For
example, ECI will not be able to send you communications, sales, offers,
newsletters. Additionally, it may be impossible for ECI to fulfill purchases or
sales without access to personal information.
13.
Right to Correct, Access or Portability of Data and Associated Procedure
You
have the right to have any inaccurate data corrected by a data controller. You
also have the right to request access to your data or request that ECI make
your data portable to another data controller. In order to affect any such
request, you should send the request to ECI’s Data Processing Officer
info@SmarterHealthai.com. Your request should include your name, Merchant
company name, email address and physical address. ECI will endeavor to correct
the data or to provide you your data in a simplistic and easily readable format
as quickly as possible, but in no more than thirty (30) days.
14.
Publish Date
Our
GDPR Policy was updated August 10, 2026
Esprit Communities, Inc., a Texas corporation (“ECI”), has applied third-party Artificial Intelligence (AI) and Machine Learning (ML) technology to make the SmarterHealthAI website (https://smarterhealthai.com) ADA and WCAG compliant.
Updated: August 10, 2026
1. SmarterHealthAI Community Guidelines
These Guidelines apply to your use of the SmarterHealthAI
community platform, operated by Esprit Communities, Inc., a Texas corporation
(“ECI”) and will help you and the rest of the SmarterHealthAI community have an
enjoyable experience. Please also look for and follow any additional rules that
may apply to specific products or services.
As a SmarterHealthAI
user, you play an important part in keeping our community and Professional
Groups vibrant and safe for all our users. We greatly appreciate your help in
ensuring that our SmarterHealthAI platform remains the positive, diverse, and
welcoming community that we work so hard to foster.
2. In short
Be a good
citizen. Interact,
connect, and treat others with respect. Don’t engage in name-calling,
insults, or gratuitous attacks on others. Refrain from posting content
that stereotypes people in an insulting, harmful or abusive way.
Stay on
topic. Keep
your content relevant and moderate it correctly.
Know the
rules. Your activity on SmarterHealthAI is subject to these Community
Guidelines and the SmarterHealthAI Terms of Service, as well as any
product-specific rules.
If you see content that
violates these Community Guidelines, please report it using the report
abuse tool provided in each of our products.
If you don't follow these
rules, we may take action on your account, which could include content
removal, suspension of commenting privileges, warnings, suspension,
and/or account termination. We do our best to ensure fair outcomes, but
in all cases, we reserve the right to suspend accounts, or remove
content, without notice, for any reason, but particularly to protect our
services, infrastructure, users, and community. While these
Guidelines don't create a contractual obligation for us to act in any
particular manner, we will try our best to enforce these Guidelines
consistent with our principles and values.
Please visit our Help
Center to
learn more about how we enforce these Guidelines and about
product-specific opportunities to appeal a decision to remove your
content.
3. Keeping Our Products
Safe
Threats of Violence. Threats
of violence directed at individuals or groups, including public figures, are
prohibited and, when warranted, will be reported to law enforcement. Content
that promotes, incites, or supports violent or otherwise criminal behavior is
also prohibited (e.g., encouraging others to commit violence against an
individual or group, or expressing support for acts of violence).
Terrorism. Content
that promotes, encourages, or incites acts of international terrorism or
domestic violent extremism is prohibited. This prohibition includes content
that supports or celebrates terrorist or extremist organizations, their
leaders, or associated violent activities as well as content designed to
recruit individuals to join terrorist or extremist organizations.
Child Exploitation. Do
not post, send, or solicit content that sexualizes minors or facilitates or
promotes child sexual abuse. This includes digitally manipulated and cartoon
content. The possession, distribution, and solicitation of child sexual abuse
material is a serious crime that we report to law enforcement authorities
across the world via the National Center for Missing and Exploited
Children.
Hate Speech and
Activity. We prohibit content of any type that incites hatred or
advocates violence against a person or group based on their actual or perceived
race, color, ethnicity, national origin, religion, gender, gender identity,
age, veteran status, sexual orientation, disability, health condition, disease,
or political views or affiliation. We also prohibit the use of our services by
groups and organizations that advocate or engage in violence and hatred against
others based on the characteristics described above (e.g., using our services
to promote an event or gathering for a hate group). Read these tips for confronting hate speech from
the Anti-Defamation League.
Suicide and Self-Harm. Do
not post content that promotes or glorifies suicide or self-harm. This includes
content that encourages others to harm themselves (e.g., posting content that
promotes an eating disorder).
Gore and Mutilation. Content
that depicts or promotes severe bodily injury, torture or mutilation of humans
or animals is prohibited.
Adult Content. Do
not post content that features nudity, including male or female genitals or the
exposed female breast including the nipple. We recognize exceptions to this
rule for posts with artistic, educational, political, or scientific value, and
in other cases where the content was not intended to trigger sexual arousal
(e.g., breastfeeding, childbirth, and protest nudity). Content that depicts
sexual acts, or bodily fluids or functions for the purpose of sexual arousal,
is not allowed.
Harassment and
Bullying. Personal attacks on others, especially other SmarterHealthAI
users, are prohibited on our platforms. This prohibition includes content
designed to intimidate, shame, degrade, sexually harass, or otherwise harm, as
well as content that has the effect of suppressing discussion or driving users
away from our platforms (e.g., using language to bully people with whom you
disagree through repetitive or off-topic posts). We recognize that bullying
directed at minors can be particularly harmful and apply heightened scrutiny to
disparaging content directed to those under the age of 18.
Human Trafficking and
Prostitution. The use of SmarterHealthAI’s services to facilitate sex
trafficking, other forms of human trafficking, or commercial sexual activity is
prohibited. If you see human trafficking on SmarterHealthAI’s services, report
it, and encourage victims to contact law enforcement.
Illegal Drugs. Depictions
of illegal drug use and descriptions of how to manufacture or procure illegal
drugs are prohibited. The purchase and sale of drugs of any type on our
platforms is also prohibited.
Illegal Activity. Content
that promotes or facilitates illegal activity is prohibited. This includes the
distribution, purchase, and sale of illegal items.
4. Protecting User Privacy
PII and Doxing. Do not publicly post
sensitive personal information that pertain to yourself or others. This
prohibition includes passwords, identification numbers, bank account
information, birthdates, home, or work addresses, and other commonly recognized
personally identifiable information (PII). Please visit our Help Page for
additional information on securing your account.
Privacy Invasions. Do not post content that
promotes, facilitates, or documents the invasion of another person’s legitimate
expectation of privacy. This prohibition includes voyeur-style media, intimate
images and video posted without consent, and threats to publicly post images
for the purpose of embarrassing or harassing another. Please visit
our Help Page for
additional information on removing search results.
5. Maintaining the
Integrity of our Platform
Non-Genuine Behavior
(Misinformation, Disinformation, and Impersonation).
Content designed to or that could mislead, defraud, or otherwise
harm our users is prohibited. This includes attempts to disenfranchise voters
or otherwise maliciously interfere in elections. You may not attempt to cause
confusion between you and any other person, organization, or company, or
mislead users about the origin of the content you post or your affiliation with
any other person, organization, or company; however, certain exceptions such as
parody and satire may be permissible if clearly identified.
Spam/Resource
Abuse/Malware. You may not use our products to send bulk unsolicited
messages or post content of any type that is repetitive, off-topic, or designed
to direct commercial activity to a non-SmarterHealthAI site. You may not create
or use multiple accounts for the purpose of promoting or suppressing content
posted by you or others, or to defeat the security and content moderation tools
used by SmarterHealthAI. Do not use our products for phishing or to
transmit viruses, malware, or any other items of a destructive nature. Do not
take actions that would interfere with the operation of networks, servers, or
other infrastructure belonging to SmarterHealthAI or others.
Abandoned Accounts. If you have not accessed
your account in more than one year, your account may be subject to deactivation
and all content in your account — including stored email — may be
deleted. Please visit our Help Page for more information on closing or
deactivating your account, and how to download your data.
6. Respecting Intellectual
Property
Copyright and
Intellectual Property. Do not post content that violates a
copyright, trademark, or other intellectual property right held by someone
else. We will remove such content if we discover it, or upon the request of the
rights holder. To learn more, please review our Copyright and Intellectual Property policy.
Updated: August 10, 2026
Esprit Communities, Inc., a
Texas corporation, is committed to fostering, cultivating and preserving a
culture of diversity, equity and inclusion.
Our human capital is the
most valuable asset we have. The collective sum of the individual differences,
life experiences, knowledge, inventiveness, innovation, self-expression, unique
capabilities and talent that our employees invest in their work represents a
significant part of not only our culture, but our reputation and company’s
achievement as well.
We embrace and encourage our
employees’ differences in age, color, disability, ethnicity, family or marital
status, gender identity or expression, language, national origin, physical and
mental ability, political affiliation, race, religion, sexual orientation,
socio-economic status, veteran status, and other characteristics that make our
employees unique.
Esprit Communities, Inc.’s
diversity initiatives are applicable, but not limited, to our practices and
policies on recruitment and selection; compensation and benefits; professional
development and training; promotions; transfers; social and recreational
programs; layoffs; terminations; and the ongoing development of a work
environment built on the premise of gender and diversity equity that encourages
and enforces:
Respectful communication and cooperation between all
employees.
Teamwork and employee participation, permitting the
representation of all groups and employee perspectives.
Work/life balance through flexible work schedules to
accommodate employees’ varying needs.
Employer and employee contributions to the communities
we serve to promote a greater understanding and respect for the diversity.
All employees of Esprit
Communities, Inc. have a responsibility to treat others with dignity and
respect at all times. All employees are expected to exhibit conduct that
reflects inclusion during work, at work functions on or off the work site, and
at all other company-sponsored and participative events. All employees are also
required to attend and complete annual diversity awareness training to enhance
their knowledge to fulfill this responsibility.
Any employee found to have
exhibited any inappropriate conduct or behavior against others may be subject
to disciplinary action.
Employees who believe they
have been subjected to any kind of discrimination that conflicts with the
company’s diversity policy and initiatives should seek assistance from a
supervisor or Esprit Communities, Inc.’s HR representative.
Updated: August 10, 2026
DATA RETENTION
POLICY
Esprit Communities, Inc., a Texas
corporation, seeks to ensure that it retains only data necessary to effectively
conduct its program activities and work in fulfilment of its mission. The need
to retain data varies widely with the type of data and the purpose for which it
was collected.
Esprit Communities, Inc. strives
to ensure that data is only retained for the period necessary to fulfil the
purpose for which it was collected and is fully deleted when no longer
required. This policy sets forth Esprit Communities, Inc.’s guidelines on data
retention and is to be consistently applied throughout the organization. Scope
This policy covers all data collected by Esprit Communities, Inc. and stored on
Esprit Communities, Inc. owned or leased systems and media, regardless of
location.
It applies to both data collected
and held electronically (including photographs, video and audio recordings) and
data that is collected and held as hard copy or paper files. The need to retain
certain information may be mandated by federal or local law, federal
regulations and legitimate business purposes, as well as the EU General Data
Protection Regulation (GDPR).
Reasons for Data Retention
Esprit Communities, Inc. retains
only that data that is necessary to effectively conduct its program activities,
fulfill its mission and comply with applicable laws and regulations. Reasons
for data retention include:
• Providing an ongoing service to
the data subject (e.g., sending a newsletter, publication or ongoing program
updates to an individual, ongoing training or participation in Esprit
Communities, Inc.’s programs, processing of employee payroll and other benefits)
• Compliance with applicable laws
and regulations associated with financial and programmatic reporting by Esprit
Communities, Inc. to its funding agencies and other donors
• Compliance with applicable
labor, tax and immigration laws
• Other regulatory requirements
• Security incident or other
investigation
• Intellectual property
preservation
• Litigation Data Duplication
Esprit Communities, Inc. seeks to
avoid duplication in data storage whenever possible, though there may be
instances in which for programmatic or other business reasons it is necessary
for data to be held in more than one place. This policy applies to all data in
Esprit Communities, Inc.’s possession, including duplicate copies of data.
Retention Requirements
Esprit Communities, Inc. has set
the following guidelines for retaining all personal data as defined in the
Institute’s data privacy policy.
• Website visitor data will be
retained as long as necessary to provide the service requested/initiated
through the Esprit Communities, Inc. website.
• Contributor data will be
retained for the year in which the individual has contributed and then for
three years after the date of the last contribution. Financial information will
not be retained longer than is necessary to process a single transaction.
• Event participant data will be
retained for the period of the event, including any follow up activities, such
as the distribution of reports, plus a period of three years;
• Program participant data
(including sign in sheets) will be retained for the duration of the grant
agreement that financed the program plus any additional time required under the
terms of the grant agreement.
• Personal data of subgrantees,
subcontractors and vendors will be kept for the duration of the contract or
agreement.
• Employee data will be held for
the duration of employment and then three years after the last day of
employment.
• Data associated with employee
wages, leave and pension shall be held for the period of employment plus three
years, with the exception of pension eligibility and retirement beneficiary
data which shall be kept for three years.
• Recruitment data, including
interview notes of unsuccessful applicants, will be held for three years after
the closing of the position recruitment process.
• Consultant (both paid and pro
bono) data will be held for the duration of the consulting contract plus three
years after the end of the consultancy.
• Board member data will be held
for the duration of service on the Board plus for three years after the end of
the member’s term.
• Data associated with tax
payments (including payroll, corporate and VAT) will be held for three years.
• Operational data related to
program proposals, reporting and program management will be held for the period
required by the Esprit Communities, Inc. donor, but not more than three years.
Data Destruction
Data destruction ensures that
Esprit Communities, Inc. manages the data it controls and processes it in an
efficient and responsible manner. When the retention period for the data as
outlined above expires, Esprit Communities, Inc. will actively destroy the data
covered by this policy. If an individual believes that there exists a
legitimate business reason why certain data should not be destroyed at the end
of a retention period, he or she should identify this data to his/her
supervisor and provide information as to why the data should not be destroyed.
Any exceptions to this data retention policy must be approved by Esprit
Communities, Inc.’s data protection offer in consultation with legal counsel.
In rare circumstances, a litigation hold may be issued by legal counsel
prohibiting the destruction of certain documents. A litigation hold remains in
effect until released by legal counsel and prohibits the destruction of data
subject to the hold.
